Credit Solutions Review

Credit Solutions is a debt settlement company that was founded and still led by Doug Van Arsdale. It is based in Dallas, but offers its services across various states in the US, like California, New York, Florida, Illinois, and many others. With 10 years of running the business, Credit Solution claim that they are one of the experts in the industry and that they offer the best debt settlement for their clients.

Credit Solutions: The Pros

Credit Solutions’ debt settlement system comes with many features that are sure to attract people who are suffering under a huge pile of debt. Here are some of the benefits that their clients will get for hiring them as their debt settlement company.

·         Low Start-up Fee – For only $49, you can get started at fixing your credit score and reducing the amount of your total debt by hiring Credit Solutions. 

·         Personalized Repair Plan – The experts from Credit Solution will gather all pertinent information about their client’s credit reports in order to design a specific solution to meet the client’s needs. Since every person has different debt problems, Credit Solution believes that personalized debt settlement tactics should be applied for each in order to improve credit scores.

·         Free Consultation – Since not everyone fully trust credit repair companies, Credit Solutions offers free consultations in order to explain how their debt settlement process works and to show prospective clients that they are dealing with expert credit counselors.

·         24-Hour Access to Information – Each of Credit Solutions’ clients can create an online account where they can see real-time updates on the status of their credits. This way, clients can be onboard on the progress of their credit scores. In addition, Credit Solutions will give clients immediate alerts in case there are important changes in their credit reports.

·         Security – The Credit Solutions website has passed SiteLock. This means that any information you give them through their website will not be vulnerable to hackers.

·         Quick Improvement of Credit Score – Satisfied clients of Credit Solutions have confirmed that they experience a huge improvement in their credit scores in a matter of months. This shows that Credit Solutions is properly handling their credit obligations while easing their financial burdens.

Credit Solutions: The Cons

Unfortunately, Credit Solutions has been embroiled in a lot of legal battles, most of which came from the complaints filed by their dissatisfied clients. Here are some of the bases of these complaints.

·         Hidden Fees – Although the Credit Solution site claims that the start-up fee is $49, it turns out that they can charge as high as 15% of the client’s total debt. Some clients have said that fees were collected before the actual debt repair process has commenced. 

·         Poor Customer Service – Credit Solutions, in many instances, has failed to keep in touch with their clients once they have started collecting fees. This leaves their clients wondering regarding the status of their credits.

·         Failure at Representing Clients – Some clients have complained that their debtors have continued to contact them to collect. This should not be the case, as debt settlement companies should be the ones settling the debts from the money that their clients are paying them monthly. Failure to represent the client loses the point of hiring a debt settlement company in the first place.

·         Failure to Decrease Debts – Credit Solutions claims that their average settlement is 50% off the initial amount of debt. Unfortunately, they are only able to meet this promise to a very small percentage of their clientele. Therefore, some clients have complained that their debts actually increased because the amount slashed off from their original debts is not considerable, plus Credit Solution seem to be paying late fees to the creditors, which resulted to penalties.

At the moment, BBB has no rating for Credit Solutions, but they once gave this debt settlement company an F rating.

In Summary

Credit Solutions was once recognized for its excellent customer service and it has passed ISO accreditation, which reflects its good quality management and business practice. However, with the numerous complaints and legal battles that Credit Solutions is still facing, it is best to practice caution before hiring their services. Although Credit Solutions has settled most of the complaints filed against them by correcting their system, it would be wise to wait until Credit Solutions has proved to have fixed the problems within their organization, which are affecting the way they are meeting their commitments to their clients.